Our policy lasts 60 days. If 60 days have gone by since the date of your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be undamaged in the same condition that you received it, and returned with the item's original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. We also require that the product be returned complete with all accessories and original packaging.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We cannot process a refund unless we have received your return. We are not responsible for any products lost during transit.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
RETURNING A PRODUCT
Begin by e-mailing firstname.lastname@example.org requesting to return your product.
Once approved, please print out a copy of your receipt and proof of purchase, AND the e-mail approving your return. Mail these and the complete product, with all accessories and original packaging to:
The Good Harbor
c/o Leucadian Elegance Inc
P.O. Box 2074
Huntington Beach, CA 92647
Because we offer free shipping for all products to you, you will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We are not responsible for any items that are lost or destroyed during transit to our return center. Items lost or destroyed during or prior to transit to our return center will not be eligible for a refund.