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FAQ

Q- Where is my order?

A- You can track your order using the tracking number sent to you via email. 

 

Q- What is my tracking number?

A: Tracking should be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.

 

Q - I've lost my tracking number. What can I do?

A: Simply contact us at support@thegoodharbor.com with your full name and mailing address, and we will resend your confirmation number.

 

Q- How can I make changes to my order?

A- If you need to make changes to your order you will need to contact us within 24 hours of placing the order.

            We Can Change:

                 - Your delivery details
                 - Your name
                 - Your email
                 - Your phone number

 

Q- How can I cancel my order? 

A- You must contact us within 24 hours.
    -We cannot cancel your order once it has already been shipped.  

Q - What is your return policy?

A: Items are returnable up to 60 days after purchase. Restrictions apply. Please see our Returns Policy for more detailed information.

 

Q - Who do I contact if there's something wrong with my order?

A: If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to support@thegoodharbor.com

 

Contact us
If we still haven't managed to answer your question please feel free to contact us and we'll get back to you within 24hrs! 

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